Returns & Exchanges

For health and hygiene reasons, intimate apparel cannot be returned for change of mind once the hygiene seal or liner has been removed. This is standard across the category and it is why we would rather answer a sizing question before you order than after.

Unopened items with the hygiene seal intact can be returned within 14 days of delivery. Return postage is at your cost.

None of this limits your rights under Australian Consumer Law where an item is faulty, damaged, or not what was ordered.

Email [PLACEHOLDER: returns@yourdomain.com.au] with your order reference and which items you are sending back. We will reply with a return address and instructions.

Return postage is at your cost unless the item is faulty or incorrect, in which case we cover it.

Once your return arrives and passes inspection, the refund is issued to your original payment method within five business days. Your bank may take a few days more to show it.

If something arrives faulty, damaged, or is not what you ordered, contact us within 7 days and we will arrange a replacement or full refund including postage. Nothing in this policy limits your rights under Australian Consumer Law.