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Free shipping over $80 · Plain unbranded packaging · Ships from Sydney
VELVETINE

Privacy Policy

DRAFT — review before launch. This outlines how Velvetine handles personal information under the Privacy Act 1988 (Cth).

What we collect

When you place an order we collect your name, email address, phone number, and shipping address. This is collected by Stripe during checkout and passed to us so we can fulfil the order.

We never see or store your full card number. Card details are handled entirely by Stripe, which is PCI DSS Level 1 certified.

If you subscribe to our emails we store your email address until you unsubscribe.

How we use it

To process, pack and deliver your order, to respond to your enquiries, and — if you have opted in — to send you marketing emails you can unsubscribe from at any time.

We do not sell your personal information.

Who we share it with

Stripe (payment processing), our delivery carrier, and our email provider. Each receives only what it needs to perform its function.

Analytics providers may receive de-identified usage data about how the site is used.

Access, correction and complaints

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing [PLACEHOLDER: privacy@yourdomain.com.au].

If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.